Frequently Asked Questions

At Unsavvy Strategy, we understand that learning technology can be overwhelming, especially for seniors and grandparents. That's why we've compiled a list of frequently asked questions to help ease any concerns you may have. From in-person appointments to online tutorials, we've got you covered. If you have any additional questions, please don't hesitate to contact us.

What exactly does Unsavvy Strategy offer?

We specialize in helping seniors navigate the digital world with ease. From personalized tech training on devices like smartphones and tablets to online safety tips and bill audits, we're here to ensure you have a smooth and enriching digital experience.
I'm new to technology. Can I still benefit from your services?

Absolutely! Our services cater to everyone, from complete beginners to those with some tech knowledge. We'll guide you step-by-step, ensuring you feel confident and connected in the digital age.
Do I need to own a specific device to avail of your services?

Not at all. We offer guidance on a range of devices, including smartphones, tablets, and computers across various brands and operating systems. Just let us know what you have, and we'll tailor our services accordingly.
I’m concerned about online safety. How can you assist?

Your concerns are valid, and that's why online safety and cybersecurity are pillars of our service. We offer comprehensive guidance on protecting yourself online, from recognizing and avoiding scams to setting up robust security measures.
How do your in-person visits work?

After signing up, we schedule visits based on your convenience. We'll come to your residence or assisted living facility, adhering to all safety protocols. Our goal is to provide hands-on, personalized assistance right where you are.
Can I get assistance if I face issues outside scheduled sessions?

Certainly! Our premium packages offer priority support, remote assistance, and troubleshooting to ensure you're always covered. Just reach out, and we'll be there to help.
What if I'm not satisfied with a service or session?

Your satisfaction is our utmost priority. If you feel a session or service hasn't met your expectations, please let us know. We'll do our best to address your concerns or offer a suitable solution.
How can I stay updated with the latest in tech for seniors?

We regularly update our digital library with fresh content, tutorials, and tech news. Subscribing to our newsletter is also a great way to stay in the loop with the latest tools, tips, and tech updates tailored for seniors.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.